General Terms and Conditions of Sale

Last update date: 03/01/2026

PREAMBLE

These general terms and conditions of sale govern all relations between, on the one hand, the company MRA, a limited liability company (société à responsabilité limitée), registered in the Nanterre Trade and Companies Register under number 818 589 384 00028, with its registered office located at 14 Rue du Château – 92250 La Garenne Colombes – France, hereinafter referred to as "MRA", and, on the other hand, persons wishing to make a purchase, hereinafter referred to as "The Client", whether via our website www.mpcmaison.com, hereinafter referred to as the "Site", or by telephone. These relations concern the sale of bed linen and bedding and decoration accessories, hereinafter referred to as the "Products".

These terms and conditions apply exclusively to non-trading natural persons (private individuals). The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any previously available condition. MRA reserves the right to modify these terms of sale at any time. The fact that the Client places an order implies their unreserved acceptance of these general terms and conditions of sale as defined below.

PURPOSE
These terms and conditions are intended to define the reciprocal obligations of the parties within the framework of the sale of products offered by MRA.

ARTICLE 1 - ORDER

The client may place an order on the Site. The ordering process is as follows:

• Choice of Products (size, color), choice of quantities, and addition to the basket;
• Validation of the basket contents;
• Identification if the client is not already identified;
• Entry of a delivery and billing address (if different);
• Choice of delivery method;
• Choice of payment method and acceptance of the GTCS;
• Validation of payment.

During these various stages, the client will be able to view the details of their order and its total price, and then correct any errors, before confirming it to express their acceptance. Once the order is validated, the client will receive a confirmation email containing their order number, a summary of their order, as well as their invoice as an attachment. MRA retains ownership of the Products until full payment of the order, i.e., until the order price is collected. MRA reserves the right to cancel or refuse any order from a client with whom there is a dispute relating to the payment of a previous order or who presents an abnormal nature compared to usual practices. Any order implies acceptance of the prices and descriptions of the Products available for sale. MRA commits to honoring orders received on the Site only within the limits of available stocks. In the absence of availability of one or more ordered product(s), MRA commits to informing the client as soon as possible and to refunding the sums that they may have already paid to MRA within 30 days at the latest following the payment of said sums. The client's order will then be automatically canceled.

ARTICLE 2 - PRICE OF PRODUCTS

All prices are indicated in euros, including all taxes. In the case of orders deliverable outside the countries of the European Union, the prices of the Products do not include customs clearance, customs duties, or local taxes, which are the responsibility of the client. The prices indicated on the Site may be changed at any time and without notice. They may also be modified in the event of special offers or sales. The Products will be invoiced on the basis of the prices in effect at the time of order registration. However, in the event of an error on our part, we reserve the right not to supply Products whose price is manifestly incorrect. They remain the property of MRA until full payment of the price by MRA. The price is payable in full and in a single payment.

ARTICLE 3 - PAYMENT

On the Site, the Products and the contribution to shipping costs are payable upon ordering in a single payment.
The Site offers various payment methods:

• Credit card: Visa, MasterCard, or American Express
• PayPal
• Alma: payment in three or four installments free of charge
• Bancontact

For credit card payments, the payment is made securely, directly between the client and the Shopify Payments system, with which MRA has entered into an electronic remote payment agreement. This system guarantees secure shopping.

For payments by Paypal, the payment is made securely, directly between the client and the Paypal site, with which MRA has entered into an electronic remote payment agreement. This system guarantees secure shopping. The Site ensures the confidentiality and security of data transmitted through the use of an SSL (Secure Socket Layer) type security certificate which allows the encryption of confidential information on the Internet.

For the payment of your order in installments, the payment is made securely, directly between the client and the Alma system, with which MRA has entered into an electronic remote payment agreement. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

By paying in installments with Alma, the Client does not pay any fees. Alma is a remote payment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 and following of the Civil Code. Termination Any termination of the GTCS binding the Seller and the client results in the termination of the GTC between Alma and the client.

ARTICLE 4 - SHIPMENT AND DELIVERY

MRA commits to delivering the Products ordered and paid for by the client within 3 to 5 business days (carrier lead times included). If said Products have not been delivered within 10 days from the expected delivery date at the time of the order, and if this delay is not due to a case of force majeure, the client may proceed to the resolution of the sale by sending a registered letter with acknowledgment of receipt to the following address: MRA – 14 Rue du Château – 92250 La Garenne Colombes – France. The sums paid by the client will then be fully refunded. Excluding sales periods, any order placed on the Site before 2:00 PM from Monday to Friday (excluding public holidays) will be prepared and shipped within 2 business days, subject to payment validation (see Validation of payment paragraph). The client is required to check the condition of the delivered Products and that they are in conformity with their order: quality, quantity.... Any anomaly concerning the Products (missing product compared to the order form, damaged or opened parcel, defective product...) must be mandatorily indicated as soon as possible by the client as soon as they become aware of it.

ARTICLE 5 - DELIVERY TIMES AND RATES

During the ordering process, MRA indicates to the Client the delivery times and options available for the Products purchased. Delivery costs are calculated based on the country, the number of Products, and the selected delivery method; in the event that the free delivery offer is not applicable. The corresponding amount will be due by the Client in addition to the price of the purchased Products. In the event of an order giving rise to several deliveries, delivery costs will only be invoiced for a single shipment. Any delivery in an island environment, in France or abroad, may be subject to additional charges. Details of delivery times and costs are detailed on the Site, either on the FAQ page or within the order summary. MRA reserves the right to modify these conditions at any time.

ARTICLE 6 - INVOICE

The invoice relating to the order will be sent to the client by email at the time of ordering. The invoice thus sent to the client with the order includes the information entered by the client in their customer account. The client has the possibility to modify this data at any time. These modifications will be taken into account for any new orders.

ARTICLE 7 - EXCHANGES, RETURNS, AND REFUNDS

1. The period for returning a product

MRA extends the client's right of withdrawal to 30 days from the receipt of the Products, subject to compliance with the terms and conditions of exercise stated below. Candles, diffusers, room fragrances, and gift cards are not accepted for exchange or refund. The costs of returning products are the responsibility of the client. The client then benefits from a choice between the refund of the sums already paid or the exchange of the product, under the conditions specified below.

2. Conditions and methods of return

The product(s) must be returned in a condition suitable for resale to MRA, which cannot refuse a return under these conditions. Any return must be subject to a prior request made to Customer Service by email at contact@mpcmaison.com by indicating the order number and the reference(s) of the product(s) concerned. Upon receipt, Customer Service will provide the return address. The client has fourteen (14) days from this day to make their return.
The products must be carefully packaged and protected so that they are not damaged during transport.
It is strongly recommended to send the return with a tracking number and to keep the proof of deposit that will be given to you. In case of loss of the parcel, no refund will be made without this proof of deposit.

3. Conditions and methods of exchange

When the client chooses the product exchange, they must contact Customer Service by email at contact@mpcmaison.com, indicating the following information: order number and reference(s) of the product(s) concerned, telephone, and address. In the event of an exchange of a lower value than the initial one, the client will be refunded the difference via the payment method used to place their order. In the event of an exchange of a higher value than the initial one, the client must pay the difference.

4. Refund

Upon receipt of the return parcel, MRA will make a refund to the payment method used to pay for the order. Refunds are made at the explicit request of the client. The refund for returns is made at the price of the Products returned net of any discount granted on said Products, and excludes shipping costs.

5. Conditions and methods of partial or full cancellation before shipment

If the client wishes to withdraw before the shipment of the order, they will contact customer service with the following information: - The order number (found in the order confirmation email) - The product(s) concerned, - The client's contact details (Last name, first name, telephone, email address). Subject to the order not having been prepared, MRA will proceed with the cancellation of the order and the refund of any sum received from the client via the payment method used for the order, all without prejudice to the right of withdrawal provided for above.

ARTICLE 8 - CUSTOMER SERVICE

For any information, the client can consult the answers to the most frequently asked questions on the Site in the FAQ section. For any other question, the client can use the contact form on the Site or contact customer service by phone at +33 1 80 98 04 84 (cost of a national call).

ARTICLE 9 - TRANSFER OF OWNERSHIP - TRANSFER OF RISKS

The transfer of ownership of the Products will only occur after full payment of their price. Pursuant to Article L 138-4 of the Consumer Code, the transfer of risks will occur upon delivery, i.e., at the moment when the client or any third party designated by them, other than the carrier designated by our company, physically takes possession of the products. If the Client chooses to use a carrier other than the one proposed by the Company, the transfer of risks will occur upon delivery of the Products to the carrier pursuant to Article L 138-5 of the Consumer Code.

ARTICLE 10 - GUARANTEES

The Products for sale on the Site are subject to the legal guarantee of conformity under the conditions provided for in Articles L. 211-4 and following of the Consumer Code and the guarantee of hidden defects under the conditions provided for in Articles 1641 and following of the Civil Code. The Client has a period of two years from the delivery of the Product to act under the legal guarantee of conformity. In this case, they can choose between the repair or the replacement of the good, subject to the cost conditions provided for by Article L.211-9 of the Consumer Code. The Client is exempt from providing proof of the existence of the lack of conformity of the Product during the six months following the delivery of the Product. This period will be extended to twenty-four months from March 18, 2016. The legal guarantee of conformity applies independently of any commercial guarantee that may be granted by MRA. Furthermore, the Client may decide to implement the guarantee against hidden defects of the sold item within the meaning of Article 1641 of the Civil Code. In this hypothesis, the Client may choose between the resolution of the sale or a reduction of the sale price. In the event that the Products are not in conformity with the order or are defective, the Client must contact MRA by calling Customer Service and return the product(s) in question under the conditions set out in the "Right of withdrawal" article. The return costs will be refunded to you up to the delivery rate indicated on the invoice that was sent to you with the Products. On the other hand, the risks of return will be at your exclusive expense.

ARTICLE 11 - LIABILITY / FORCE MAJEURE

MRA is fully responsible to the client for the proper execution of the concluded contract. However, MRA's liability cannot be engaged for the non-execution or poor execution of the concluded contract in the event of force majeure, the occurrence of an event attributable to the client, or any inconvenience, unforeseeable and insurmountable damage inherent in the use of the Internet, in the event of a total service interruption, external intrusion, or the presence of computer viruses. The Site contains hypertext links that may refer to other websites. MRA's liability cannot be engaged for the content of these websites if they were to contravene the legal and regulatory provisions in force. The photographs and illustrations accompanying the Products on the Website provide a faithful image of the Products offered. However, minimal variations cannot engage MRA's liability and do not affect the validity of the sale.

ARTICLE 12 - PERSONAL DATA

MRA collects personal data concerning its Clients on the Site, including through cookies. Clients can disable cookies by following the instructions provided by their browser. The data collected by MRA is used to process orders placed on the Site, manage the Client's account, analyze orders, and, if the Client has chosen this option, send them commercial prospecting emails, newsletters, promotional offers, and/or information on special sales, unless the Client no longer wishes to receive such communications from MRA. The Client's data is kept confidentially by MRA in accordance with its declaration made to the CNIL no. 2013393, for the needs of the contract, its execution, and in compliance with the law. Clients can unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to MRA's service providers involved in the ordering process. For commercial purposes, MRA may transfer its Clients' names and contact details to its commercial partners, provided that they have given their prior agreement upon registration on the Site. MRA will specifically ask Clients if they wish for their personal data to be disclosed. Clients may change their minds at any time by contacting MRA. MRA may also ask its Clients if they wish to receive commercial solicitations from its partners. In accordance with Law No. 78-17 of January 6, 1978, relating to information technology, files, and freedoms, the Client has the right to access, rectify, oppose (for legitimate reasons), and delete their personal data. They can exercise this right by sending an email to: contact@mpcmaison.com or by sending a letter to MRA – 14 Rue du Château – 92250 La Garenne Colombes – France. It is specified that the Client must be able to prove their identity, either by scanning an identity document or by sending a photocopy of their identity document to MRA.

ARTICLE 13 - APPLICABLE LAW

These GTCS are governed by French law and comply with the French regulations in force applicable to sales concluded electronically. In the event of a dispute, MRA will propose an amicable solution to the client, which the client may accept or refuse. If no satisfactory solution is found, an optional mediation procedure will then be proposed, conducted in a spirit of loyalty and good faith with a view to reaching an amicable agreement in the event of any conflict relating to this contract, including concerning its validity. The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt indicating the elements of the conflict. If, after a period of fifteen (15) days, the parties are unable to agree, the dispute may be submitted to a conventional or judicial mediator. In the event that mediation fails, only French courts will be competent to judge the dispute.