Delivery & Returns

DELIVERY

Delivery for our retail customer orders is free. Orders from our professional clients are subject to specific preparation times and shipping costs, which are confirmed at the time of order.

Home Linen & Accessories

Orders are prepared and shipped within 24 to 48 hours (excluding Saturdays, Sundays, and public holidays) after receipt of payment. If your order includes products with a delayed delivery date, it may be shipped in multiple packages. An email confirming the tracking number will be sent to the email address used for the order. Once the package(s) have been picked up by the carrier, you will receive an SMS and/or email informing you of the delivery date and offering you delivery options.
To which countries do you offer delivery?
France, Belgium, Luxembourg, Monaco, Germany, Italy, Portugal, Spain, Netherlands, Andorra, Switzerland, and the United Kingdom.
What are the delivery times?
  • France & Monaco: 2 to 3 weeks
  • Europe: 2 to 3 weeks
  • Andorra, United Kingdom & Switzerland: 2 to 3 weeks
Which carriers do you use for delivery?
  • France & Monaco: DPD Predict
  • Europe: DHL
  • Andorra, United Kingdom & Switzerland: DHL

Beds, Mattresses & Headboards

Products are made to order and then handed over to our carrier for transport to the delivery hub. You will receive an SMS and/or email to schedule an appointment for delivery and installation.
To which countries do you offer delivery?
France*, Monaco
*Surcharge applicable for delivery to the Ile d'Oléron, Ile de Ré, and Corsica. Contact our customer service department for a quote.
Other Countries: quote upon request.
Which carriers do you use for delivery?
We use different carriers specialized in the delivery and installation of bedding for private individuals, depending on the destination country and city.

RETURNS

Can I return a product?

You have 30 nights from the date of receipt to test our bed linen and bedding items and have sweet dreams. If you wish to change your product or if you are not satisfied, please follow the procedure below.

Do I have to pay for return shipping?

We offer free delivery for your order as well as the opportunity to experience our products for 30 nights. Return shipping costs are your responsibility.

What is the return procedure?
Step 1: Return request
Let us know of your wish to withdraw or exchange by contacting our customer service by email at: contact@mpcmaison.com. We will provide you with the return instructions and the return address.


Step 2: Shipping the product
Send your product to the address provided by our customer service. The product must be returned to us clean and undamaged.


Step 3: Inspection
Upon receipt of your return, our customer service will inspect your product to confirm whether it complies with our return conditions. We will then proceed with either an exchange or a refund of the returned product.


Please note that:

  • Any claim made after 30 days will not be accepted.
  • Return shipping costs are your responsibility.
  • Returned items that are damaged, dirty, or incomplete will be considered non-exchangeable/non-refundable.
  • Custom-made or personalized products are neither returned nor exchanged.